Shipping & Return

Shopping from the USA? Tariffs are included in the price!
For any products that are effected by tariffs, taxes are already included into the product price. We will ship your order as Delivered Duty Paid, meaning that any import fees are already prepaid through the courier and your order will arrive without any additional fees.

Due to the most recent changes to the tariff system, we had to increase our prices for the USA by 15-25% - urgh! Hopefully this is only a temporary measure, and we will be able to decrease prices in the future. Thank you for your understanding!

If you incur any extra charges, please let us know at hello@jesswashere.com

Paper goods such as prints and artbooks are exempt from tariff and remain their original price, yay!

All orders are shipped from the United Kingdom via Royal Mail.

Your orders will be packed with love and care by our team members Tash and Natelle!
Orders are generally dispatched twice a week. We will dispatch more frequently during large product drops and holiday season.

You will receive an email notification once your order has been sent.

All the orders to the United Kingdom are sent with Royal Mail, Tracked 48. They are generally delivered within 2 days from the date of dispatch.

The UK shipping is free for orders over £60.

Customers in the European Union (excluding Germany) can place orders up to €150, with VAT included in the price. This means you won’t have to pay additional VAT upon delivery!
Customers in Germany can place orders with no order value limit, and VAT is always included in the price.

Please note that additional customs or handling fees may apply, depending on your country.

If you wish to spend more than €150, we recommend placing separate orders to help avoid additional VAT charges upon delivery. Thank you for your understanding!

If you get charged for VAT upon delivery of your order get in touch with us at hello@jesswashere.com.

European Union includes: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

International orders are sent with International Tracked.

Please note that you are responsible for any incurred fees which may be collected upon the delivery of your order.

• Orders to EU destinations usually take around 5-14 working days from dispatch date.
• Orders to the US/Canada/Rest of World usually take 7-21 working days from dispatch date.

- for International Tracked, please allow 21 working days after dispatch before contacting us about missing orders.

If you can't find your tracking number you can contact us at hello@jesswashere.com

Ooops! Sorry about that! Mistakes can happen sometimes.

If this is the case, let us know as hello@jesswashere.com and we will send you a replacement as soon as possible. Thank you for your understanding!

If you wish to return or exchange your order, please contact us as soon as possible at hello@jesswashere.com

We accept returns and exchanges as long the item is returned in its original condition and dispatched within 14 days from the date your receive your order.
Buyers are responsible for return postage costs and for the shipping cost of the new item.

If you paid for any customs fees, please bear in mind that you might be charged again once you receive your replacement.

If you are a EU customer, bear in mind that you might be charged for customs fees once you receive the replacement. Unfortunately we can't cover those extra costs.​

If you wish to cancel an order, please contact us as soon as possible at hello@jesswashere.com
If the order hasn't been dispatched yet, we will process a refund.