Shipping & Return
Check most frequently asked questions here, if you still need help then please contact us at jesswashere.studio@gmail.com
Shipping
GREAT NEWS!
We now collect VAT with your purchase! It means that there will be no extra fees charged upon delivery of your order! (orders up to 150 euro total). Whoop whoop!
If you incur any extra charges when receiving your order get in touch with us at jesswashere.studio@gmail.com
If you'd like to spend over 150euro (thank you!), we recommend placing multiple orders.
European Union include: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Your order will be dispatched in 3-5 working days. You will receive an email notification once your order has been sent.
All orders will be packaged in the most eco-friendly packaging we can source. The pink plastic bags we use to send the t-shirts are made of recycled plastic and they are recyclable!
We aim to dispatch your order as quickly as possible, but please bear in mind that we're a team of one human, and two raccoons. And the raccoons are very lazy.
This is a one-person business and things can get slower during the busiest periods, such as shop updates, online markets and holiday season.
All orders are shipped from the United Kingdom with Royal Mail.
Orders to the United Kingdom are sent with Royal Mail, second class (not tracked).
If you order is talking longer to be processed, we are going to send it with first class :)
The UK shipping is free for orders over £40! Whoop whoop!
International orders are sent with International Standard (not tracked) or International Tracked and Signed.
You can select your option at the checkout.
Please note that with orders placed outside of the UK and the European Union, you are responsible for any incurred fees which may be collected upon the delivery of your order.
- Orders to EU destinations usually take around 7-10 days.
- Orders to the US/Canada/Rest of World usually take around 7-14 days.
Unfortunately International orders might take longer than that. Tracked Shipping generally is faster than untracked.
- for International Tracked and Signed, please allow 21 working days after dispatch before contacting us about missing orders.
- for International standard (not tracked), please allow 6 weeks after dispatch before contacting us about missing orders. We're aware that this can very frustrating, but unfortunately sometimes we experience serious delays even within Europe.
You can contact us at jesswashere.studio@gmail.com
If you are waiting for your untracked order, in the meantime you can contact/visit your local parcel collection point to verify if there's any parcel for you and you weren't notified.
Returns
If you wish to return or exchange your order, please contact us as soon as possible at jesswashere.studio@gmail.com.
We accept returns and exchanges as long the item is returned in its original condition and dispatched within 30 days.
Buyers are responsible for return postage costs.
Cancellation
If you wish to cancel an order, please contact us as soon as possible at jesswashere.studio@gmail.com.
If the order hasn't been dispatched yet, we will process a refund.