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Shipping & Returns

Thank you for shopping at Jess Was Here!

Your order will be dispatched by 2-3 working days. You will receive an email notification once your order has been sent. 

​We aim to dispatch your order as quickly as possible, but please allow some extra days for orders including handmade notebooks, or during the busiest periods, such as sales and online markets.

​All orders are shipped from the UK using Royal Mail, 2nd class, not tracked.
 

International Orders

International orders are sent with Standard Shipping (not tracked) or International Tracked. You can select your option at the checkout.

​Please note that with orders placed outside of the UK, you are responsible for any incurred fees which may be collected upon the delivery of your order.

EU Orders

​We are still shipping to the European Union but please be aware there may be extra fees charged up upon the delivery of your order. Sadly these changes are out of our control and we still don't know how much these fees may be.

If you prefer, you can shop at our Etsy store where the VAT will be collected directly at the checkout!

When will my order arrive?

  • Orders to the UK should arrive within 2-3 days of dispatch.

  • Orders to EU destinations usually take around 7-10 days.

  • Orders to the US/Canada/Rest of World usually take around 7-14 days.

​Orders to the US/Canada/Rest of the World may take longer due to the current Covid-19 emergency. Please allow up to 21 working days after dispatch before contacting me about missing orders. In spring 2020 some orders to the USA took up to one month to get delivered.

Cancellation

If you wish to cancel an order, please contact us as soon as possible at jessicaciccolone@gmail.com. If the order hasn't been dispatched yet, we will process a refund.

Return and Exchange

If you wish to return or exchange your order, please contact us as soon as possible at jessicaciccolone@gmail.com.

We accept returns and exchanges as long the item is returned in its original conditions and dispatched by 30 days. Buyers are responsible for return postage costs.

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